Our Approach

A forward-thinking contractor with an open and honest approach to providing predictable outcomes.

Committed to providing high quality solutions & building long lasting, nurtured relationships

Halsall has a solid reputation as a leading contractor and developer. As a family owned business, we believe strongly in developing open and honest working relationships built on the principle of people do business with people. We employ a talented workforce to drive our forward thinking strategy and promote a working environment where we motivate, encourage and create opportunities for our personnel to grow.

All of our sites are registered with the scheme. We take pride in achieving excellent scores and are regularly awarded performance beyond compliance certificates. You can see an example of this at the bottom of the page.

Accreditations

We are proud to hold ISO 9001, 14001 and 45001 world’s international standard for occupational health and safety accreditation.

Professional bodies and trade associations

Halsall Homes

Awards

ROSPA Health & Safety Gold Medal Award
Winner of Homebuilder of the Year at the Insider Residential Property Awards 2021
Winner of Contractor of the Year at the Bristol Property Awards 2021
Highly commended as SME of the Year 2021 at the Bristol Business Awards

Customer Value

Customer satisfaction measures how successfully we have delivered our services and how they compare against our customers’ expectations. On completion of every project we will conduct a Customer Satisfaction Survey. This gives our customers the opportunity to provide extensive feedback on our performance and to identify how the Halsall team delivered against our ethos and values.

“It has been a pleasure to work with the Halsall team, and it has been the first project that has been handed back on time and to a very high standard. We look forward to working with Halsall in the future.”

“To again, express our gratitude to you and your team for successfully constructing the properties. The project was run safely, completed within programme and finished to a high standard. We recognise this is only possible with continual management, and would be grateful if you could pass on our thanks to all your team.”

“On behalf of Stonewater we would like to extend our thanks to your team at West Hendford for an excellent scheme. We find David, Andy and all the team exceptionally pro-active and the quality is of a high standard.”

“I wish to thank the whole Halsall team for the way in which this project has been delivered and wish to note that handover was well organised by your site team. I look forward to working with you again in the future.”

“I wanted to thank you for the work to date to ensure that we were able to start on site at Helston by our HCA deadline. We look forward to working with you on what I hope will be a very successful project.”

Aftercare

With a wealth of experience and nearly 70 years combined experience with Halsall, our dedicated Aftercare team are on hand to resolve any issues that may arise post completion 24 hours a day, 365 days a year.

Our directly employed Aftercare team is headed up by our Aftercare Manager who goes above and beyond to ensure client satisfaction and provide a trustworthy service which doesn’t stop at practical completion.

Our Aftercare Manager introduces himself to the client around eight weeks before handover to explain our aftercare process and to gain an understanding of their requirements and timescales, ensuring we provide a service tailored to their needs. We understand the importance of regular communication and provide daily updates and feedback, reinforcing an open, honest and collaborative working relationship.

Any defects received are processed based on their priority and issued to the relevant subcontractor to arrange for the works to be completed within the required target date. Upon completion, we write to confirm that the issue raised has been completed satisfactorily and will enclose the signed defect form for record purposes. Our Aftercare team liaises with the Client to discuss any issue that has arisen out of a received defect, ensuring all concerned are kept well informed of any possible changes that are deemed necessary for clarity purposes and clear transparency. Ultimately making certain that client/resident/tenants satisfaction is achieved, without causing unnecessary delays or any inconvenience in dealing with defects.

Our out of hours service provides cover for weekdays 1700hrs- 0830hrs, weekends 24hrs and 24hrs for all holiday periods. The same process is applied as above to our subcontractors and in turn we are provided with up to date information throughout the out of hours period via e mail, on the processing of dealing with the defects and how they are unfolding. This audit trail enables us to ascertain the outcomes during the return of normal working hours and to report back to our Clients accordingly.

Health and Wellbeing

We know that a healthy and happy workforce results in an efficient, productive business. That’s why we invest in our people’s health and wellbeing.

It is a priority and in our utmost power to look after the physical, phycological and social wellbeing of our employees. As a result, we were accredited ‘Gold’ in both for the Investors in People and in Investors in People Wellbeing.

In addition, we also carry out work place assessments regularly and actively promote ways in which to make improvements and lifestyle changes whilst at work and home.

Safety

At Halsall, Health and Safety is given the highest priority and is central to everything we do. We are committed to implementing the highest standards of health and safety which has recognised with the Royal Society for the Prevention of Accidents (RoSPA) Gold Medal Award to mark five consecutive years achieving a Gold health and safety award. Halsall have now been awarded with RoSPA Gold for the sixth consecutive year.

Halsall’s commitment to health and safety compliance can be demonstrated through the employment of a full-time, experienced Safety, Health and Environmental Manager and through continued membership of Safe Contractor, CHAS, EXOR and Constructionline. Halsall are ISO 45001 accredited and forms part of our Integrated Management System.

Each year we set targets to achieve across a range of performance measures, one of these is our Accident Incident Rate (AIR) which is a continuously improving target for each year. Our sites also run a ‘Don’t Walk By’ feedback and suggestion scheme to engage the workforce and help continually improve health and safety performance on every site.

Above all, our primary objective is to ensure that everyone returns home safely and that no-one is injured as a result of our undertakings.

For more information on Health and Safety at Halsall, see our SHEQ Policy.

Social Value

Community Engagement

At Halsall we are committed to engaging with the local community before the work starts on site. Our effective communication process ensures that all individuals and stakeholder groups are fully informed and can provide feedback, ensuring we minimise as much disruption to local communities as possible. We aim to engage with everyone within close proximity to our projects. Some of our previous activities include visiting schools to raise awareness of health and safety and taking pupils on site visits. Considerate Constructors Scheme The Considerate Constructors Scheme (CCS) is a non-profit-making, independent organisation set up by the construction industry to improve its image by striving to promote and achieve best practice under five key areas:

Care about appearance
Respect the community
Protect the environment
Secure everyone’s safety
Value their workforce

All of our sites are registered with the scheme. We take pride in achieving excellent scores and are regularly awarded performance beyond compliance certificates. You can see an example of this at the bottom of the page.

Supporting the Local Community

We are committed to investing locally and building strong, collaborative relationships with the local community. We actively use local labour and materials wherever possible on all of our projects. We are proud of our heritage as a long-standing employer in our local community and support young people starting their careers by offering structured apprenticeships, internships, and trainee and graduate roles. As well as employing locally, we also sponsor a local football team and have been involved in local charitable causes and events. For Example Hereford and Worcester Fire and Rescue Service made the most of our tower crane on our Droitwich site. It’s no surprise that the Fire and Rescue service don’t get too many opportunities to practice a tower crane emergency rescue, so they arrived in the their full uniform and did just that. We were more than happy to allow them to use our site for such an important training activity.

Added Value

We add value everywhere we can and we’ve had an amazing 2019 which has continued into 2020. We focused on maintaining our robust relationships which can be demonstrated as 70% of our projects were either from repeat clients or recommendations. As a regional principal contractor and developer, our strength is our sub-contractor base and supply chain in the areas we operate. We build firm relationships with companies around and throughout the region to allow us to deliver quality consistently. We regularly implement the use of off-site manufacture, which aids in reducing waste, lowering our environmental impact of transportation and speeding up programme, to ensure we are minimising disruption to residents, businesses, schools and all individuals that are in close proximity to any of our sites. We take our responsibility of being a neighbour whilst on site seriously. We understand development is disruptive and we aim to minimise this for those around us. Engagement with the community is undertaken throughout the development process. We aim to engage with everyone within close proximity to our projects. Some of our previous activities include visiting schools to raise awareness of health and safety and taking pupils on site visits.

Safety

Continuous Professional Development

We employ talented people and promote a working environment where we motivate, encourage and create opportunities for our personnel to grow. We have a real passion for and strong history of training and development; our Managing Director Andy was once a trainee at the company and many others have progressed through in this way. Every employee has regular reviews with their Line Manger, and every year the Performance Development Review (PDR) and Leadership Development Plans are carried out where we review current performance, set objectives with clear, realistic timescales, and gain an understanding of the individual’s career aspirations to allow us to put a personal development plan in place. These plans are regularly followed up with Line Managers and Mentors and ensure consistency with our values and our management standards. All employees are offered training relevant to their job roles, along with a suite of soft skill courses ensuring they have the correct skills and are confident to be able to do their job effectively. Our KPI for training is set at 3.5 days per person, per year. Currently, we are over performing in this area and are at 4 days per person, per year.

Employee Engagement

Twice a year we hold a company meeting with all employees within the business. Our Leadership Team provides a presentation on the Company, what we have achieved over the past six months and what our forward focus is. Each year, we conduct a people survey and a health and wellbeing survey where we ask all of our staff to complete a confidential questionnaire about their experience of working for Halsall. The data received allows us to gain an understanding of our areas of strength and weakness and helps provide us with a direction for improvement. Once the data has been collected and analysed, we hold a people survey review meeting in groups where we discuss the findings and communicate our improvement plan. We know that a healthy and happy workforce results in an efficient, productive business. That’s why we invest in people and wellbeing. It is a priority and in our utmost power to look after the physical, phycological and social wellbeing of our employees. As a result, we were accredited ‘Gold’ for the Investors in People ‘Wellbeing’ category and ‘Silver’ for the Investors in People in 2020 for the next 3 years. We have 6 fully trained Mental Health First Aiders who are our Ambassadors for Mental Health in the workplace. The Ambassadors are committed to help create a healthy supportive workplace and are here to help all colleagues with a friendly chat and advice. Over the years, the quality of our workplace environment has improved and we were delighted to have won the South West Constructing Excellence award “SME of the Year” as well as being nominated for “People Development” which is something we are extremely proud of.

Sustainability & Environmental

In addition to considering and implementing sustainable design in our projects against ever improving regulation and specific measures of sustainability, such as delivering schemes to all levels of Code for Sustainable Homes, BREEAM and Passivhaus, Halsall also engage with our responsibility to function in a sustainable manner.

We regularly implement the use of off-site manufacture, which aids in reducing waste, lowering our environmental impact of transportation and speeding up programme, to ensure we are minimising disruption to our neighbours.

We take our responsibility of being a neighbour whilst on site seriously. We understand development is disruptive and we aim to minimise this for those around us. Engagement with the community is undertaken throughout the development process. Keeping people informed of the activities happening on site and giving back to the community when we can.

As a regional main contractor and developer, our strength is our sub-contractor base and supply chain in the areas we operate. We build firm relationships with companies around and throughout the region to allow us to deliver quality consistently. Supporting local sub-contractors, we aim to keep spending in the South West.

Site waste is managed and monitored on all sites, with a company policy of diverting a minimum of 85% of all waste arising from sites from landfill. Where available we will use local recycling schemes for suitable materials.

Please see our Environmental Policy

Supply Chain

We understand that our supply chain is a reflection of us, and we are only able to achieve our own performance standards through them. We are committed to building strong, collaborative, and open relationships with our supply chain and one of our key drivers is to use a local supply chain where possible.

Our process for subcontractor appointment includes thoroughly vetting by Greenlight Safety Consultancy Ltd (SSIP accredited). For a subcontractor or consultant to be placed on our approved supplier list they must first complete a competency questionnaire which covers all aspects of their business, for example:

• Health and safety
• Environmental management
• Technical capability
• Resource capacity
• Previous experience
• Financial stability.

Our stringent vetting process includes a face-to-face meeting, taking of references and financial checks. Great emphasis is placed on all health and safety elements, including accident reporting and recording. These procedures ensure we reach our KPIs for safety, delivering well and customer satisfaction.

We complete regular performance scoring on all our Subcontractors and Consultants, both during the live phase of each project and post completion, to ensure high standards are maintained and that we continuously improve our performance.

The performance scoring is a key part of our selection process when contracting with Subcontractors and Consultants on future projects, and is also utilised to award Supply Chain members who achieve the highest level of performance.

Supply Chain Events are held regularly to provide feedback to our Supply chain on company performance and future project pipeline.

Supplier and Manufacturer Supply Chain

Halsall has established Supply Chain Agreements with market leading suppliers and manufacturers. The agreements influence every aspect of Construction work, from setting up the site compound, through to materials procurement, and ongoing waste management.

Our supply chain is rationalised towards suppliers & manufacturers whom continuously improve their approach towards innovation and sustainable sourcing. Every opportunity is provided to our Supply Chain at pre-construction stage, and at the earliest possible stages of construction, to positively influence the design and ensure materials are responsibly sourced onto our projects.

Our preferred procurement approach includes, where at all possible; localised sourcing and support of local suppliers; sustainable timber procurement including re-use and recycling; promoting off-site manufacture in controlled conditions to minimise carbon footprint; sourcing of plant and machinery with low emissions; and delivery of materials to site via suppliers that demonstrate the use of a fleet of vehicles with low carbon emitting vehicles and considered route planning.

If you would like to find out more about Halsall and are interested to join our Supply Chain, as a Subcontractor, or Supplier/Manufacturer, please select the “join our Supply Chain” button below.

Health and Wellbeing

We know that a healthy and happy workforce results in an efficient, productive business. That’s why we invest in our people’s health and wellbeing.

In addition, we also carry out work place assessments regularly and actively promote ways in which to make improvements and lifestyle changes whilst at work and home.

Safety

Above all, our primary objective is to ensure that everyone returns home safely and that no-one is injured as a result of our undertakings.

For more information on Health and Safety at Halsall, see our SHEQ Policy.

Collaboration & Working Together

We are committed to a working partnerships that have clear goals, communication and trust. This is so that we can transfer knowledge, tackle important issues and ensures that we have the best possible outcome for all our projects.

It ultimately means we also have:

Fewer changes and rework
On-time project delivery
Projects that stay on budget
Less wasted materials, money, and resource
Happier customers and stakeholders
Better brand reputation
Repeat business and nurtured relationships

People

Our success is fully dependant on the talented people that make up our business. All of our people are committed to being the best they can be for themselves and for the business.

Halsall encourage personal and professional development by providing access to training, mentoring and coaching to help ensure we constantly strive to be the best in the industry.

We are committed to providing a workplace that our people are proud to be a part of. In our latest employee survey:

92% believe that Halsall is a ‘Great place to work’
89% of employees agreed with the statement ‘My organisation listens to the needs of its employees’.
85.3% of people surveyed said that they ‘Feel valued at work’.

“I really think they have our happiness at heart – people leave here and then ask to come back – that says something!”

Sustainability & Environmental

Please see our Environmental Policy

Supply Chain

• Health and safety
• Environmental management
• Technical capability
• Resource capacity
• Previous experience
• Financial stability.

Supply Chain Events are held regularly to provide feedback to our Supply chain on company performance and future project pipeline.

Supplier and Manufacturer Supply Chain

If you would like to find out more about Halsall and are interested to join our Supply Chain, as a Subcontractor, or Supplier/Manufacturer, please select the “join our Supply Chain” button below.

Our Approach

A forward-thinking contractor with an open and honest approach to providing predictable outcomes.

Committed to providing high quality solutions & building long lasting, nurtured relationships

All of our sites are registered with the scheme. We take pride in achieving excellent scores and are regularly awarded performance beyond compliance certificates. You can see an example of this at the bottom of the page.

Accreditations

Professional bodies and trade associations

Halsall Homes

Awards

Health and Wellbeing

Safety

Get in touch today and get your project started!